Stories about using the self-scheduling system
How the timeplan.me service can help. It's not just an online scheduler. Usage scenarios.
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Complete replacement of paper journal of appointments
. The administrator marks all entries on the site (from a tablet, phone, computer), and allows customers to sign up online. The online data is always up to date. Switching clients to an online appointment saves a lot of time. -
Simply text message reminders. Reporting. Creating a clients base
. In this scenario, the administrator duplicates data from the log on the site, e.g. once a day. Customers receive sms reminders (can be disabled, flexible). Automatically generate a customer database, and statistics - who visited what service how many times, how much money they spent. At any time you can export your whole customer base or calendar in Excel, Pdf. -
Administrator control, security
. In order to protect against unrecorded entries, the administrator can be required to record everything in the online service. Paper log can be lost, erased, something not marked and missed. All actions of the administrator in the web service are logged and sabotage is impossible. -
Giving an online appointment without moving the entire queue to the service
. Two options are possible here. The first is to open some specific hours just for online recording (so that there is no overlap with other appointments). For example, from 14 to 18 on Tuesdays and Thursdays - online recording, and put a pop-up window on your site, or add a link to the group in contact and announce the new opportunity. The second option is to collect applications, to allow recording for any time. The administrator will receive an sms that a new record online has been created, watch the paper log, and if the time is free - mark it in the paper log, if the time is busy - call the client back, and offer other options. -
Hourly rentals
. If you are not a service provider, but you rent something: hourly rent of tools, apartments, offices, rooms, test drive cars, etc., then the first 4 points also apply to your company. Everything works the same way.
Our system for self-scheduling is easily configurable to start automating queues in a company of any type of business:
- Tutoring services
- Beauty salons
- Clinics
- Massage parlours
- Hairdressing salons
- Dentistry
- Car washes
- ....
The system is equally effective for both companies and private entrepreneurs, workers at home.
Below, we’ll look at a few examples of how queue automation will help your business.
- Client
- Mobile hairdresser
- Average time serving a customer:
- 1 - 2 hours
- Customer reception schedule
- 4 days
An elderly woman working as a dispatcher at home, was receiving calls from customers through a mobile phone, wrote down everyone in a paper notebook. Prior to this, the owner maintained the queue on their own. There
The specialist connected to the system on their own, set all the settings - reception mode, services, prices, work address, etc. They purchased a domain for direct scheduling MyDomain.com and connected it to their page.
- After trying out the free test period, the specialist realized how convenient and profitable this system is - now he pays several times less than what the dispatcher and the phone costed him.
- Scheduling around the clock wi
- Client
- Carwash
- Average time serving a customer:
- 30 minutes - 4 hours
- Customer reception schedule
- Every day
Administrator accepted calls and maintained a queue in a calendar on Google. But the administrator also had organizational tasks, so it was difficult to get through and have a call - no one picked up the phone, the live queue was highl
To test the effectiveness of an electronic schedule, one section was allocated, and not full time, but only the calm hours (from 9:00 to 11:30 and from 14:30 to 17:30). During "rush hours" all the sections continued
- Attracting new clients by the convenience of the scheduling.
- More dense filling of working hours.
- Less work for the administrator.
- Automatic SMS reminders of visit
- Client
- Health medicine clinic
- Average time serving a customer:
- 0.5 - 2 hours
- Customer reception schedule
- E
At the reception they received incoming calls and scheduled appointments in a general Excel file. The day before the upcoming appointment, during working hours they called the customers with a reminder.
The head of the clinic all on his own registered on the site, indicated all the specialists, their work schedules and the services they provide. The clinic has a popular group on a social network, where they added a button for making a
- The transparency and visibility of the schedule of all specialists increased the attendance of the clinic.
- Calls are handled by a receptionist. The client is consulted and immediately they select for him a specialist and